FAQ

Frequently Asked
Questions

Can't find what you're looking for? Write to us — we're happy to answer any specific questions about your project.

Getting started is simple! For builders, contact our sales team to schedule a free demo. We'll assess your project requirements, provide a customized quote, and guide you through the installation process. For residents, simply download the Aersol Smart app from the App Store or Google Play Store and log in with your credentials provided by your builder.

The Aersol Smart app controls a wide range of smart devices including lights, switches, air conditioners, fans, door locks, motion sensors, temperature sensors, and more. All devices are controlled through our integrated chip, eliminating the need for multiple hubs or complex setups.

No, you don't need a separate hub! Our integrated chip acts as the central control unit, connecting all your smart devices directly. This makes installation simpler and more cost-effective for builders while providing residents with a seamless experience.

Yes! As long as you have an internet connection, you can control your smart home devices remotely from anywhere in the world. Turn on lights, adjust temperature, check security sensors, and more—all from your smartphone, whether you're at work or on vacation.

Scenes allow you to control multiple devices with a single tap. For example, create a 'Good Morning' scene that turns on lights, adjusts the thermostat, and opens blinds. Automation lets you set rules—like automatically turning off lights when you leave home or adjusting temperature based on time of day. You can create custom scenes and automations directly in the app.

Absolutely! Multiple family members can download the app and access the same smart home. Each user can have their own account with personalized preferences. You can also set different permission levels for different users, ensuring everyone has appropriate access.

Security is our top priority. All data is encrypted in transit and at rest. We use industry-standard security protocols and regularly update our systems to protect against threats. Your personal information and smart home data are never shared with third parties without your explicit consent.

The app requires authentication (PIN, fingerprint, or face ID) to access your smart home controls. Even if someone has your phone, they cannot control your devices without proper authentication. We also recommend enabling two-factor authentication for added security.

No, we do not record or store your voice commands. Voice control features work locally on your device or through your preferred voice assistant (like Google Assistant or Amazon Alexa), and commands are processed without being stored on our servers.

If you're experiencing connection issues, first try restarting the device and checking your internet connection. The app includes built-in troubleshooting guides. If problems persist, contact our support team at aersolsmart@gmail.com or use the in-app support feature. We typically respond within 24 hours.

App updates are available through the App Store or Google Play Store—simply update when prompted. Device firmware updates happen automatically over-the-air (OTA), so your devices stay up-to-date without any manual intervention. You'll receive notifications when updates are available.

A stable internet connection with at least 5-10 Mbps is recommended for optimal performance. However, basic device control works on slower connections as well. For remote access and advanced features like video streaming from security cameras, higher speeds (15+ Mbps) are ideal.

The app helps you save energy through smart scheduling, automation, and real-time monitoring. Set devices to automatically turn off when not in use, schedule lights and AC to turn off during certain hours, and monitor energy consumption to identify areas where you can reduce usage. Smart thermostats can learn your preferences and optimize heating/cooling for maximum efficiency.

Yes! The app provides real-time energy monitoring for compatible devices. You can see which devices are consuming the most energy, track daily and monthly usage patterns, and receive insights on how to optimize your energy consumption. This helps you make informed decisions to reduce your electricity bills.

Smart thermostats connected through the Aersol Smart app allow you to control temperature remotely, set schedules, and create temperature-based automations. The app can learn your preferences over time and suggest optimal temperature settings. You can also set different temperatures for different times of day or create zones if you have multiple thermostats.

Geofencing uses your phone's location to automatically trigger actions when you enter or leave a designated area (like your home). For example, when you leave home, the app can automatically turn off lights, adjust the thermostat, and arm security systems. When you return, it can turn on lights and adjust temperature to your preferred settings. You can customize these automations in the app.

Aersol Smart Solutions is designed to work seamlessly with our integrated chip and app. While our system is optimized for our own ecosystem, we support integration with popular platforms like Google Assistant and Amazon Alexa for voice control. For specific third-party integrations, please contact our support team to discuss compatibility options.

The app uses AI to analyze your usage patterns and provide personalized suggestions to optimize your smart home experience. This includes energy-saving recommendations, automation suggestions based on your habits, device usage insights, and tips to improve comfort and efficiency. These suggestions are tailored to your specific usage patterns and preferences.

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